FAQ
Find answers to commonly asked questions here.
- Is there a time commitment when signing up for Yard Waste service? (Jefferson County)
- I just received the email notice that my invoice is available. Why is it showing as due tomorrow?
- I sent my payment through Doxo. Why is it not showing up on my account?
- How do I read my invoice?
- Mailing in Payments
- Holiday Schedule
- How do I contact Customer Care?
- I need a new cart. How can I get one delivered?
- What time of day will my trash be picked up?
- My trash was not picked up. What do I do?
- When will I receive my next bill?
- I sent my payment through my bank's online billpay. Why isn't it showing on my account?
- Why am I being asked to provide proof of when I moved in?
- I received my invoice in my email, but the online access is saying I'm not registered. How can that be?