Amwaste strives to ensure that our customers receive their garbage pickup promptly each week; however, there are times when unforeseen circumstances arise, and that goal is not met. If we have missed your pickup, please let us know within 48 business hours so that we can request recovery of your garbage. Our trucks run until the evenings at times, so please be sure and give the full scheduled day for pickup before reporting the miss.
You can report the service failure via the Missed Pickup form on our website widget, clicking "Submit a Request" at the top of the Help Center, emailing CustomerCare@amwasteusa.com, or calling Customer Care at 1-888-449-6277.