Amwaste invoices our customers on a quarterly basis, meaning you will be billed upfront for three months of service at a time. Our services are prepaid. The total amount will be prorated if you begin services after a quarter is already underway.
We do have some customers, such as commercial, who are billed on a monthly basis. Your information will read differently than the below examples but will follow the same flow.
The image below shows you what is being billed on the invoice. In this case, it is residential, 1 cart service for the months of July, August, and September.
The transaction date is the date the invoice was generated. "QTY" indicates 1 quarter's worth of charges. If you have multiple sites on your account, they will all be listed here.
As you can see from the image below, the total balance due includes any previous invoices that have not yet been paid, in addition to the total of the current invoice. The previous balance will also reflect if there is a credit balance that may have been on the account. Any credit balance will apply toward the total of the invoice and what is leftover will be reflected in the "Balance Due" field.
The below image shows the detachable payment slip. It does only show the invoice total, so please be sure you are submitting the full "Balance Due". This slip also includes the mailing address of where you will need to submit your payment. That address will vary depending on the location and type of your account.
Please do not forget to read the "Important Messages" section for any announcements in addition to the important information listed on the back of your invoice such as our Holiday Schedule and due date information.
If you are receiving an email notification about your invoice being available from Invoice Cloud, it will give a due date of the next day after it is received. Please do not be concerned. This is the date our autopay runs for those who have chosen that option. We ask that invoices be paid upon receipt; however, the official due date is the 1st day of the 1st month of the new quarter. Suspensions will begin to take place 30 days after the invoice has been generated.
You will need to open the invoice itself rather than only relying on the email notification that it is available so you will be sure to not miss any important information. You will also be able to see your true account balance, should there be any outstanding charges or credits that would alter the total amount due.